Frequently Asked Questions

WEB

The system does not recognize my agency fax number.

Please notify us by email at Agency Production Services.  Include your agency name, your legal name, phone number, fax number, and license number.  Corrected information posted every 24 hours.

The system does not recognize my license number.

Please notify us by email at Agency Production Services.  Include your agency name, your legal name, fax number, and license number.  Corrected information posted every 24 hours.

TECHNICAL REQUIREMENTS

I need to adjust my security settings.

Pages are optimized for Internet Explorer 6.0 or higher with minimum resolution of

800 x 600.

Other requirements:

1. Allow Client Scripting

2. Cookies (not writable but in memory)

Security Settings for Internet Explorer 6.0 or later

1. Go to the Tools menu

2. Select 'Internet Options'

3. Click on the 'Security Tab'

4. Recommended setting is Medium

5. Custom Settings

   1. Scripting - Active Scripting

   2. Allow per-sessions cookies (not stored)

   3. Submit non-encrypted form data

6. Click on the 'Privacy Tab'

7. Recommended setting is Medium

Security Settings for Netscape 6 or later

1. Go to the Tools menu

2. Select 'Cookies Manager'

3. Unblock Cookies from this site

4. Go to the Edit menu

5. Select 'Preferences'

6. Click on 'Privacy & Security'

   1. 'Disable Cookies' must not be selected

   2. Netscape version 6.x must have 'Enable Java Script for Navigator' selected

Adobe 7 Reader

1. Go to the Menu/Edit/Preferences

2. On TAB: Left hand pane has INTERNET as selection (Click to select)

3. WEB Browsers Option/Uncheck - Display PDF in Browser

4. Short install pops up and reboot is requested

5. NOTE: May work without rebooting